Voice over Internet
Protocol (VoIP)
CCR Voice & Data was specifically chosen by Toshiba America to lead the charge in its convergence technologies agenda in the Midwest. CCR’s convergence program is second to none in experience and application. Toshiba’s VoIP solution, when combined with CCR’s Voice & Data’s Networks Services Division, creates an unbeatable combination for reliability and high “quality of service” ratings. And the best part…The CCR VoIP solution offers a lower “Total Cost of Ownership (TCO)” when compared to other less “robust” solutions. Turbo charge your VoIP communications
with the extra horsepower of Toshiba and CCR Voice & Data.
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Unified Messaging
Simplify your life with CCR’s Unified Messaging solutions. Manage voice mail, email and faxes effortlessly by combining all three into one platform, thereby increasing productivity, ease of use and lowering costs. CCR Voice & Data can also tie Unified Messaging to your cell phone or PDA for greater mobility. Combine your laptop with Unified Messaging, VoIP, NetPhone and/or SoftPhone to create a virtual office that literally can travel anywhere in the world. Talk about productivity! CCR Voice & Data not only can show you all the benefits of convergence technology, but we can make it happen for you today! |
Call Management Applications
Toshiba leads the way in call management and telecommunications application software. Take the Strata CTX Automatic Call Distribution (ACD) application solution for example. The Strata CTX ACD application gives call centers the ability to determine how calls are best distributed to their ACD Agents. ACD call centers can be Telemarketing, Customer Service, Technical Support, or any other group that handles a large number of calls. With the Strata ACD application, calls can be directed in a variety of ways to insure that calls are handled quickly and efficiently. A single system can handle Automatic Speech Recognition (ASR), Unified Messaging, Fax Services, Interactive Voice Response (IVR), Text-to-Speech, Networking and numerous other state-of-the-art features. |
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