State-of-the art
Call Center   

Maximum productivity and uptime…that’s what’s its all about.  No phones or computers means “no business” and your company comes to a grinding halt.

CCR understands how dependent you are on your technology.  That’s why CCR Voice & Data has invested tens of thousands of dollars in our state-of-the-art help desk call center. Calls placed to our call center are answered “live” in a courteous and professional manner 24 hours a day, 7 days a week.

CCR Voice & Data has implemented an extensive call management system that tracks service performance and adherence to specified service level objectives.  This system allows for built in call escalation to route resources to where they’re needed most.

CCR’s call management system captures all pertinent information such as start times, problems found, resolution, end times and other criteria as deemed necessary by your organization and CCR.

 

  
Mobile Support
Services

CCR Voice & Data has a 17-year track record of providing unparalleled support services. Service Options include:

  • Time & Material Services

  • Blocks of Time at reduced rates

  • Service agreements providing 2, 4 or 8 hour response times

CCR Voice & Data also offers an all inclusive, outsourced support solution called CCR TotalCare.

CCR TotalCare provides management with essential technology services, Strategic Planning, Network Administration, and desktop support services.

CCR TotalCare daels with the day-to-day technology issues in a professional, courteous manner.

CCR Voice & Data's Engineers are always on call bringing with them years of service experience to help you when you need it most.

  Outsourced
Solutions

Before now, many companies have been too small to afford their own in-house technology departments. 

At CCR we’ve changed all that.  Let us show you how to get the most out of your technology dollars by using the same strategy large corporations use...

     Outsource your IT department!
 
Fortune 500 companies have been outsourcing their technology support  for years.  Why?  They learned long ago that managing their own  personnel is an unnecessary and costly expense.  Add to that; parts, diagnostic equipment and other resources necessary to run a support operation, and you have one big headache.

Outsourcing proves to be the ideal solution. Increased reliability, productivity and scalability all contribute to a successful support solution.  And if done right, can put dollars where they’re needed most…at the bottom line.

CCR Voice & Data offers numerous service and support options available to eliminate technology issues either proactively or as they occur.